FAQ

General Questions

1. What subjects do you offer tutoring in?
   
   
• We specialise in the core subjects: Math, English, and Science, from SATS and 11+ to GCSE. Our students are typically between the ages of 8 and 16
2. What is the cost of tutoring sessions?
   
   
• Tutoring sessions start from £50 per hour, which includes personalised plans, assignments, and feedback tailored to each student. Payments are made weekly in advance.
3. Do you offer a free trial or consultation?
   
   
• Yes, we offer a free 15-minute consultation to discuss your needs and how we can help.
4. Where does the tutoring take place?
   
   
• All tutoring is conducted online, making it accessible and flexible for students anywhere.
5. Do you provide group sessions or only one-on-one tutoring?
   
   
• We focus on one-on-one sessions to provide a fully personalised learning experience and maximise your child’s potential.

Scheduling and Availability

1. What are your availability hours?
   
   
• Our schedule is fairly flexible, with most students taking lessons after school or on weekends. Please contact us to find a time that works best for you.
2. How do I book a tutoring session?
   
   
• You can book a session by contacting us directly via email or phone.
3. What happens if I need to cancel or reschedule a session?
   
   
• Sessions can be rescheduled or canceled with more than 24 hours’ notice without issue. In unforeseen circumstances, exceptions may be made. Refunds cannot be provided for unattended sessions or cancellations made within 24 hours unless a valid reason is provided.
4. What happens if I miss a session?
   
   
• Missed sessions cannot be refunded unless cancellation was made with sufficient notice or a valid reason is provided.
5. Can I end my child’s tuition?
   
   
• Yes. If you wish to end tuition, let us know the desired end date and reason for cancellation. Any remaining prepaid sessions will still be provided.

Session Details

1. What equipment is required for online tutoring?
   
   
• A microphone, pen, and dedicated tutoring notebook are essential. Each subject may have additional equipment requirements. A webcam is preferable but not mandatory.
2. What platform do you use for online tutoring?
   
   
• We use Google Meet or Zoom for video conferencing, which includes tools for interactive learning such as screen sharing and a digital whiteboard.

Learning and Progress

1. How do you assess a student’s level and needs?
   
   
• We assess a student’s level and needs through an informal evaluation during the first session to identify their strengths, challenges, and goals. Additionally, we may request a pre-session assessment to better understand their abilities.
2. Do you assign homework?
   
   
• Yes, homework is an integral part of our tutoring to reinforce learning and ensure progress. Assignments are customised to the student’s needs and typically take 30 minutes to an hour. As exams approach, additional homework may be assigned for targeted preparation.
3. How do you track progress?
   
   
• We provide regular updates to parents/students and adjust our approach based on performance and feedback.

Exam Preparation

1. Can you help with last-minute exam preparation?
   
   
• Yes, we offer intensive sessions tailored to specific topics or challenges before exams. However, we recommend starting tuition at least three months prior to exams for the best results. Ideally, beginning at the start of the academic year provides the most significant opportunity to maximise grades.
2. Do you work with students with special educational needs?
   
   
• Yes, we adapt our approach to meet the individual needs of each student, including those with learning difficulties.
3. Do you offer summer tutoring?
   
   
• Yes, summer tutoring is a great way to catch up or get ahead before the next academic year.

Payments

1. When and how do I pay for sessions?
   
   
1. Payments should be made weekly in advance to cover the following week’s sessions. Multiple weeks can be paid in advance if preferred.
2. What payment methods do you accept?
   
   
• Payments are made via bank transfer or other methods, such as PayPal. Details will be provided upon registration.